Job Description:
The Customer Returns Clerk is responsible for managing and processing product returns from customers at retail outlets in Al Gharrafa, Qatar. This role ensures that returned goods are handled efficiently and in accordance with store policies to maintain customer satisfaction and inventory accuracy.
Key duties include receiving returned merchandise, inspecting products for damage or defects, processing refunds or exchanges, and updating return records in the inventory system. The clerk coordinates with sales staff, warehouse teams, and finance departments to resolve any issues related to returns.
This position requires excellent customer service skills, attention to detail, and the ability to manage paperwork and data entry accurately. The Customer Returns Clerk also assists in organizing returned stock for restocking, disposal, or return to suppliers.
Job Requirement:
Education: High school diploma or equivalent preferred.
Experience: Experience in retail returns processing or customer service is an advantage.
Skills:
Strong organizational and communication skills.
Attention to detail in handling returned merchandise.
Basic computer skills for data entry and inventory updates.
Ability to handle customer interactions professionally.
Knowledge of store return policies and procedures.
Other Requirements:
Ability to work flexible hours, including weekends.
Team player with a customer-focused attitude.
Ability to stand for extended periods and handle light lifting.
