Job Description:
The Customer Experience Manager in Bern is responsible for enhancing client satisfaction throughout the shipbuilding lifecycle, from initial consultation to post-delivery support. This role develops strategies for improving customer interactions, gathers feedback, and ensures seamless service across all touchpoints. The manager collaborates with engineering, service, and logistics teams to optimize communication and proactively address client concerns. In Bern, the Customer Experience Manager is pivotal in shaping a positive and professional brand experience for every client.
Job Requirement:
Degree in Business Administration, Marketing, or related field
Experience in customer experience or service management
Familiarity with shipbuilding or maritime service industries
Ability to design and implement service improvement plans
Strong analytical skills for evaluating customer data and feedback
Excellent communication and conflict-resolution abilities
Proficient in CRM systems and client tracking tools
Creative and empathetic approach to customer engagement
Ability to lead cross-functional improvement initiatives
Fluent in English; German preferred
