Job Description:
We are hiring a dynamic Passenger Services Manager to lead and oversee all passenger service operations at Frankfurt Airport. In this role, you will ensure exceptional customer service by managing airport staff, overseeing passenger assistance programs, and coordinating with airlines and ground handling teams.
You will develop and implement service standards, monitor passenger satisfaction, and address operational challenges to optimize the travel experience. Your responsibilities also include managing special assistance services, handling passenger complaints, and ensuring compliance with safety and security regulations.
The Passenger Services Manager will collaborate closely with multiple stakeholders to streamline passenger flow, reduce delays, and enhance overall airport experience.
Job Requirement:
Candidates must have a bachelor’s degree in hospitality management, business administration, or related fields. A minimum of 5 years’ experience in airport passenger services or customer service management is required.
Strong leadership and interpersonal skills are essential. Knowledge of airport operations, passenger handling regulations, and safety procedures is preferred.
Fluency in English is mandatory; proficiency in German will be highly beneficial. Candidates must demonstrate problem-solving abilities and be capable of managing a diverse team in a fast-paced environment.
Flexibility to work shifts, including weekends and holidays, is required. Valid airport security clearance is mandatory.
