Job Description:
The BPO and KPO Trainer Executive based in AI Ahmadi develops and delivers training programs for front-line and support staff. The role includes onboarding, soft skill development, process knowledge delivery, and compliance training.
The executive assesses training effectiveness through tests, feedback, and performance metrics. They work with team leads and quality analysts to ensure training content is updated and aligned with performance goals.
Job Requirement:
Degree in Education, HR, or Business.
3–5 years of training experience in BPO/KPO.
Excellent facilitation, coaching, and presentation skills.
Experience in content creation, LMS tools, and assessments.
Ability to evaluate learning effectiveness and manage feedback.
Knowledge of service delivery and process documentation.
Strong communication and interpersonal skills.
