Job Description:
Based in Mahboula, the Technical Support Specialist Advisor acts as a senior expert in resolving complex technical issues raised by customers. This role is integral to a high-functioning BPO technical support team, serving as the go-to professional for advanced diagnostics, knowledge-sharing, and mentoring. The advisor interfaces with both end-users and engineering teams to resolve persistent issues, provide workarounds, and develop technical documentation.
Advisors also support junior agents with live troubleshooting and participate in product enhancement feedback loops. They are key contributors to support innovation and customer retention through technical excellence.
Job Requirement:
Degree in Information Technology, Engineering, or related discipline.
4–6 years of experience in technical support, with advanced troubleshooting skills.
Strong technical knowledge in system administration, databases, or networking.
Familiarity with customer ticketing and escalation platforms.
Ability to train others and explain technical concepts clearly.
Certifications like CompTIA, Cisco (CCNA), or Microsoft preferred.
Strong verbal and written communication.
Flexible availability for global support shifts.
