Job Description:
The Terminal Operations Manager in Lusail is responsible for leading and managing the overall functionality and service delivery of airport terminal operations. This senior role oversees terminal performance, coordinates with airlines and service providers, and ensures regulatory compliance, passenger safety, and service excellence. The manager ensures that all passenger processes—from check-in to boarding—are executed efficiently and in alignment with international standards and airport KPIs.
Key responsibilities include managing terminal staff, handling operational disruptions, ensuring optimal resource utilization (gates, counters, lounges), and coordinating with security, customs, immigration, and cleaning services. The manager is also accountable for daily terminal status reporting, emergency response coordination, and service recovery strategies. Strategic planning for passenger flow optimization and seasonal peak handling is also part of the role.
Strong leadership, analytical, and operational control skills are critical for maintaining seamless terminal functionality and driving continuous improvements that enhance the passenger experience and operational resilience.
Job Requirement:
Education: Bachelor’s degree in Aviation Management, Airport Operations, or Business Administration.
Experience:
Minimum 7 years in airport terminal operations, with 3+ years in a managerial role.
Proven experience in managing cross-functional terminal teams.
Skills:
Excellent leadership and conflict resolution capabilities.
Deep understanding of IATA, ICAO, and QCAA terminal standards.
Proficiency in airport resource management systems (e.g., RMS, AODB).
Strong communication and decision-making under pressure.
Capable of analyzing KPIs and implementing performance improvements.
Language: Fluent in English; Arabic proficiency is an advantage.
Other Requirements:
Flexible to work rotating shifts and emergency hours.
High level of organizational and problem-solving skills.
Commitment to operational excellence and passenger satisfaction.
